Purchases over $1,000 ship for free unless specified otherwise. Purchases of less than $1,000 are shipped at a
flat rate of $69 unless specified otherwise.
Most of our shipments are sent FedEx Priority
Overnight via ShipYourReptiles (SYR), and are sent Monday through Wednesday for arrival the following day. We adhere
to all of the SYR shipping guidelines
- in particular, we will not ship when temperatures here or at the destination are outside of SYR requirements, when conditions
at a major FedEx hub (typically Memphis or Indianapolis) are likely to cause delays, when SYR recommends deferring shipments
until a later date, or at any time that our experience and discretion indicate that shipping would not be in the animal's
best interest. Shipments can be made to your residence or place of business, and live arrival is guaranteed as long
as you are present to receive the shipment on the first delivery attempt. We can also have shipments held for pickup
at your nearest FedEx Ship Center when arranged in advance.
Larger shipments and larger boas can
be shipped via Delta Air Cargo for pickup at the Delta cargo facility at your nearest served airport. Live arrival of
Delta shipments is guaranteed, provided that the buyer picks up the shipment within two (2) hours of its arrival. The
buyer must determine arrival condition by opening and inspecting the shipment at the Delta Air Cargo facility counter
within two (2) hours of its arrival, and any damages must be noted on the delivery receipt. In the event of a damaged
Delta shipment, you must contact us by telephone before leaving the Delta cargo facility counter. Delta flies live animals
in pressurized, temperature-regulated compartments, and gives animal shipments top priority so that they are the first off
the plane and into the cargo facility. Delta has an excellent reputation among reptile enthusiasts, and we have been
shipping successfully with Delta for nearly 30 years.
If you are dissatisfied with your
shipment for any reason, you must notify us by telephone within 24 hours. We will replace any animal or refund the purchase
price of the animal to you (in the form of a credit toward a future purchase) for the cost of the return freight - returned
animals must be sent in the original packaging and using the same shipping service (ShipYourReptiles or Delta Air Cargo),
and must arrive here alive and in outwardly healthy condition before a replacement animal or credit will be issued.
Payment in full is required before we ship. All payments on animals are non-refundable. Accepted payment
methods include cash, PayPal, postal money orders, and certified bank checks (cashier's checks) - credit cards are accepted
through PayPal. California residents add 9.50% sales tax on all orders. Payments can be made via PayPal using
our following email address:
We offer payment plans on everything we sell. We require a minimum 25% initial payment, followed by defined payments
at fixed intervals. For example, on a sale of $2,000 a payment plan might consist of an initial payment of $500 due
immediately, with three additional following payments of $500 at monthly intervals. We customize each payment plan to
allow flexibility to meet each customer's needs, and we can accommodate a variety of payment schedules and time frames.
We acknowledge receipt of each payment with an email summarizing the total amount paid to date, the remaining balance owed,
and the amount and due date of the next payment. All payments are non-refundable. Shipping is coordinated following
receipt of the final payment. You always have the option to pay off your remaining balance sooner in order to get your